PRVN Affiliate

Support

Help with the PRVN Affiliate apps and prvnaffiliate.com. If something here doesn't answer your question, email [email protected].

• Getting accessOwners and coaches
• Signing inYour email code
• Pairing a TVApple TV, Android TV, Fire TV, any browser
• Common questionsNotes, scores, seats
• Deleting your accountAnd your data
• ContactGet in touch

What PRVN Affiliate is

PRVN Fitness writes weekly CrossFit-style programming for affiliate gyms. PRVN Affiliate is where the owner and coaches at those gyms read it, plan their classes, and put the day's workout on the gym's TVs.

• Workouts: each day's pieces, by track and level. Search the archive of past weeks from here.
• Tracks and Overview: the week at a glance, the cycle's overview video and the weekly challenge.
• Resources: the handbook, movement videos, PRVN's video groups (such as Class Progressions), and percentage, 1RM and cardio-conversion calculators.
• Gym: your team and coach invites, units, your gym's TV screens, and signing out. Gym notes and challenge scores are in Workouts and Overview.

It runs on iPhone and iPad, Apple TV, Android phones, Android TV and Fire TV, and in a web browser at prvnaffiliate.com. It's for gyms with a PRVN affiliate membership; PRVN bills gyms directly, and there's nothing to buy in the apps. Athletes don't need it: they log challenge scores on PRVN's scoreboard page, which needs no app or account.

Getting access

Each gym has a set number of seats for its owner and coaches, and pending invites count toward it. If an owner sees Your gym has used all its seats, they can remove someone or ask PRVN for more.

“No PRVN affiliate access”

This means the email you signed in with isn't on PRVN's affiliate list and no owner has invited it. Check you used the right email. Tap Sign out to try another, or ask your owner to invite this one. Owners whose email has changed should contact PRVN.

“Membership inactive”

Your gym's PRVN Affiliate membership isn't active right now. The gym's owner can sort it out with PRVN. Access comes back as soon as it's active again.

Signing in

There's no password. Each time you sign in, we email you a code.

1. Enter your email and tap Email me a code.
2. Open the email and find the 6-digit code. On iPhone, it can appear above the keyboard to fill in with one tap.
3. Enter the code. You're in, and you stay signed in on that device until you sign out.

No code?

• Check spam: look in your spam, junk or promotions folder, and search your inbox for verification code.
• Check the address: make sure the email is spelled right. If not, tap Use a different email.
• Send another: wait a minute, then tap Resend code. It's available 30 seconds after the last one.
• Work email: if your gym uses a work email system, ask whoever runs it to allow emails about PRVN Affiliate sign-in codes.

If the code doesn't work

• That code isn't right: check the digits. If you asked for more than one code, use the one in the newest email.
• That code has expired. Send a new one.: codes only last a short time. Tap Resend code and use the new one promptly.
• Too many tries: wait a minute or two, then try again.
• Can't reach PRVN right now: check your Wi-Fi or mobile data.

Pairing a TV

Any owner or coach can put the day's workout, the weekly challenge, and class clocks on the gym's TVs. A TV doesn't sign in. You pair it to your gym once from your phone.

1. Open PRVN Affiliate on the TV

The TV shows Connect this screen to your gym, a 6-character code and a QR code. The code changes every 10 minutes. Use the one on screen.

2. Pair it from your phone

1. Open PRVN Affiliate on your phone and go to Gym → Add a screen.
2. Enter the code from the TV. Or scan the TV's QR code: on iPhone, point the Camera app at it; on Android, tap Scan the TV's QR code.
3. Give the screen a name, like Main floor TV, and tap Pair. The TV switches to your gym's programming within a few seconds.

3. Run it

Tap the screen under Gym → TV screens to choose the day, the pieces and levels to show, units, whether to show the weekly challenge (with a QR code athletes scan to log their score), and to start, pause or skip clocks. Any coach at the gym can do this.

Removing or moving a TV

The owner can remove a screen by swiping it in Gym → TV screens. The TV goes back to showing a new pairing code at once. To move a TV to another gym, remove it, or choose Unpair on the TV, then pair it again.

If a TV says it can't reach PRVN, check its network connection. If it says the membership isn't active, it picks up again by itself once the gym's membership is sorted out.

Common questions

Deleting your account

To delete your account, open the Gym tab in the PRVN Affiliate app, tap Delete account and confirm. (If PRVN doesn't recognise your email, the button is on the screen that tells you so.) This deletes your sign-in, the notes you wrote, invites to your email and the records of when you opened the programming, at once. Your gym and its programming aren't affected: owners can sign in again later with the gym's email, and coaches can be invited again.

Can't open the app? Email [email protected] from the address you sign in with and we'll delete it within 30 days. Gym owners: tell us if you also want the gym's own notes, screens and invites deleted.

You can remove some things yourself at any time: your own gym notes, challenge scores under your gym's name, and, for owners, coaches, invites and TV screens. Signing out (Gym → Sign out) clears the programming kept on that device. Removing a coach from a team ends their access but doesn't delete their account; they can delete it themselves in the app.

See the Privacy Policy for what we collect and how long we keep it.

Contact

Questions about your gym's PRVN membership or billing go to PRVN, the same way you subscribed.